FAQ

  • What is the site agreement?

    The agreement on the site is necessary due to AMA royalty reports to provide the CPT, HCPCs, and ICD-10 codes available in the system. Additionally, the agreement incudes important compliance and legal clauses.

  • Do I have to agree in order to use the system?

    Yes. Due to the AMA reporting requirements, we use databases to access CPT, HCPCs, and ICD-10 codes. Additionally, given the governance in healthcare and AI, there are important compliance and legal clauses included. If you have any questions, please reach out to contact@codegivermed.com.

  • How do I download Codegiver Med?

    You can easily download our app from the Google Chrome Store. Simply search for our app in the store, click on the install button, and follow the prompts to add it to your Chrome browser. Once installed, you'll have instant access to our advanced medical coding tool right from your browser.

  • Do you have Spanish translation?

    The AMA has released Spanish Codes, which we have incorporated into our database to explain the justification for each selected code, we use AI technology for translation. However, all final determinations are at the provider’s discretion.

  • Do you have customized offerings?

    We are currently in the beta phase and offer three subscription options that automatically renew for your convenience. If your clinic has unique needs, please contact s at contact@codegivermed.com, and we will see if we can accommodate your request with our current operations.

  • Does Codegiver Med access my EHR?

    No, our system does not access your EHR to ensure your patients’ privacy. Codegiver Med is a versatile tool and app designed for medical coding efficiency and patient care enhancement. It operates independently of your EHR system, allowing you to securely manage coding tasks without entering personally identifiable information (PII). This approach ensures compliance with HIPAA regulations.

    Please note that while the system doesn't retrieve past notes, you can manually input essential details like pre-existing conditions.

  • What databases do you use?

    We compile HCPCs, CPT, ICD-10, and rare codes using databases from the AMA, Orphanet, and CMS.

  • Do you have a BAA with Open AI?

    Yes, we have a Business Associate Agreement (BAA) with OpenAI to ensure compliance with various data protection and privacy regulations.

  • What is SaaS?

    SaaS, or Software as a Service, is a software delivery model where applications are hosted by a service provider and accessed over the internet. Instead of installing and maintaining software on individual computers, users can access it through a web browser, like using Google Docs or Spotify. This makes it easy to use and update, allows access from any device with an internet connection, and offers benefits such as lower upfront costs, easy scalability, and automatic updates.

  • Can this system be integrated?

    Our app is designed with flexibility in mind, and we are continuously working to explore integration options. Our team is actively seeking partnerships to enable seamless integration with various clinic management systems. This ongoing effort aims to ensure that our tool can be easily incorporated into your existing workflows, enhancing your clinic's efficiency without disruption. Stay tuned for updates as we develop these integration capabilities.

  • Can this tool replace my coder or biller?

    Our app is designed to enhance your clinic's efficiency and streamline your medical coding and billing processes. While it significantly reduces the time and effort required for manual coding, it is intended to be a powerful tool to support your existing staff rather than replace them. By automating routine tasks and providing accurate code suggestions, your coders and billers can focus on more complex and critical aspects of their work, improving overall productivity and patient care.

  • Is Codegiver Med compatible with mobile devices or only desktop computers?

    Codegiver Med is designed to be accessible from desktop computers through web browsers. While it does not have a dedicated mobile app, the web-based platform can be accessed from mobile devices with internet connectivity.

  • How can I provide feedback or suggestions for Codegiver Med?

    We value your feedback and suggestions to continuously improve Codegiver Med. You can easily provide feedback in several ways:

    Feedback Surveys: Keep an eye out for occasional surveys we send via email or within the app. Your responses help us understand your needs better.

    Contact Us: Feel free to reach out to our support team directly through email or our customer service channels. We welcome any feedback or suggestions you have to improve your experience.

    Your input is crucial in shaping the future of Codegiver Med, and we appreciate your involvement in making our app even better.

Questions?

Have more questions that weren't addressed in our FAQ? Reach out to us using the form below. We're here to help.